FAQs. General Information
Where are you located?
We are proudly based out of Chesley, Ontario, Canada!
Does everything ship from your location in Ontario, Canada?
In some cases yes we do but not for all items we sell. We ship directly from suppliers worldwide right to our customers door. We have suppliers located in Canada, the United States, Europe and throughout Asia.
How do I contact your company if my question isn't answered here?
There are many ways to get in touch with us! Feel free to call us during our regular business hours of 9:00AM - 17:00 PM EST +1 (705) 300-2087, live chat with us online, fill in the "Ask a Question" form on this page or email us directly at: info@protackleworld.ca and we'll get back to you as soon as possible.
How long have you been in business?
We have been in business proudly serving the local and international angling communities since 2021.
Are you really fishermen?
Yes we are! Whether we're fishing from shore, wading into a river with our waders on or out on our boat we love fishing and have been doing so since we were kids. By no means are we a pro but we love to get out and fish every chance we get and our favorite fish to target are both Bass and Pike!
How are you able to offer free shipping?
Great question! We have a VERY small warehouse and ship almost all our orders direct from our incredible global network of suppliers right to our amazing customers. We pass on these costs savings to our customers through free shipping!
Can I change the shipping address for my order?
Can I modify my order after I have placed it?
I received the wrong item. What do I do?
We'll get back to you ASAP!
I am missing items in my order, what do I do?
I received broken/defective items in my order.
My package says delivered, but I didn't receive it.
Do you combine orders?
Why is my order unfulfilled?
Can I have my order delivered to a PO Box address?
When will my order ship?
BOGOs & Free Items!
Do discount codes expire?
How can I pay for my order?
Why isn't my discount code working?
Got a Question that we haven't answered?
We are here to help. If you have a question or concern that hasn't been answered here, feel free to contact us through this form. Just fill out the below and we will get back to you promptly!